Citibank is the third-largest bank in the United States. It has almost two trillion dollars. Itʼs been around for 210 years.
And yet, it still canʼt make a web site that works. So what chance do I have?
Also, with two trillion dollars, youʼd think it could hire people who can write complete sentences.
I think that the word “unexpected” is pretty high on the list of words you donʼt want to hear from your bank. It ranks right up there with “insolvent.”
Fortunately, Citibank is only the third-largest bank in America. Itʼs not like its web site is used for anything important.
If Citibank canʼt keep its web site from going all pear-shaped, what chance do I have?
After four phone calls, and a total of 74 minutes on hold with Bank of America, I was finally told that the people who can fix my problem donʼt work on Saturdays. But I can go to my local branch.
Except that all of the local branches are “temporarily closed.” So I canʼt even close my accounts in protest.
If I canʼt trust Capital One to run a web site, how can I trust it with my money?
With 200,000 employees, if Bank of America canʼt keep its web site from failing, what chance do I have?
It used to be that security wouldnʼt let you into the bank while wearing a mask.
Now, security wonʼt let you in unless youʼre wearing a mask.
If both Chase and Citibankʼs web sites can be borked at the same time, what chance do I have?
The big airlines want taxpayers to bail them out because of the impact of COVID-19.
Maybe we should learn a lesson from the big banking bailouts of last decade, and add some conditions to this bailout. Like requiring better service and facilities, instead of just allowing megacorps to blow billions on self-serving stock buybacks.
“I don’t think we’re ever going to lose money again.”
We only gave Citibank $326,000,000,000.00 in taxpayer money for its bailout. Maybe if we all chip in a little more, Citi can fix its web site.
I got a letter in the mail from my bank stating that it wants me to stop by so it can take my voice print to be used for accessing my safe deposit box.
My safe deposit box is 2,300 miles away, so good luck with that.
Is Synchrony Bank canʼt keep its web site from eating itself, what chance do I have?