BlathrWayne Lorentz

Iʼm supposed to have super-duper awesome benefits with United Airlines because I have a Chase credit card. A couple of weeks ago, I decided to see what those benefits are. Naturally, the link on the Chase web site was broken. It just looped though a login screen over and over.

Since Iʼm a paying customer, I moaned about it to Chaseʼs customer service.

I ended up booking my ticket on another airline, and forgot all about it until I got this in the the mail today. I guess someone at Chase figured it would be faster to mail me a book about the benefits than to fix the link.

I guess this ends up being a story about good customer service, because not only do I have the book, but I just checked, and the link is fixed, too.

I just got a Christmas card in the mail from the Cathedral-Basilica of the Immaculate Conception. It was postmarked December 23. I guess Christmas just kind of snuck up on the Archdiocese of Denver!

Based on the junk mail that comes in, the lady who used to live in this apartment was some kind of interior designer. She must have been a pretty high-end one because sheʼs constantly getting solicitations from companies trying to get her business. Last week, UPS delivered three boxes of candy from a lighting company trying to score her business.

I donʼt know if the lights are any good, but the candy was excellent.

When I want to get things off my chest, I bang the words into an old TRS-80 I keep in the closet. I do it in story form.

I’ve found that writing stories is a good way to expend excess mental energy. I’ve written hundreds of stories on that machine. Every month or so, after they’re perfected, I pull out the batteries and the stories disappear forever.

It’s like in the old days when people would write their confessions in letters and throw them in the fireplace, or deliberately mail them to undeliverable addresses.

You used to be able to buy bundles of these letters from the Post Office’s sorting facility’s Dead Letter Office. I don’t think you can anymore. Now they’re probably auctioned off in palettes with other undeliverable to big companies that throw away the letters and sell the wayward packages on Amazon.

Two mistakes on the same iOS Mail screen.

If only Apple had a trillion or so dollars to put into quality control.