Blathr Wayne Lorentz

I was surprised to learn recently that a good number of people in Chicago donʼt know what this is. And many people donʼt even notice that theyʼre there.

Iʼm old enough to remember when these underground kiosks thrived at CTA stations all over Chicago. Some were newsstands. Some were Dunkinʼ Donuts shops. Some sold other kinds of food to passengers. I always thought that was funny, because at the time, you werenʼt allowed to eat or drink on a CTA train. But the CTA was happy to sell you both inside its own stations.

I remember lines at the Dunkinʼ Donuts kiosks would sometimes be long enough to block the turnstiles.

Today, theyʼre all boarded up with stainless steel plates. Some, like this one, are decorated. As if to pretend that they never existed at all.

This is an example of wayfinding done right.

With a mere glance out the door of a subway train, I can see three signs telling me that this is the Lake station.

The signs are large, clean, and clear, with very high contrast.

Itʼs remarkable how many transit agencies and airports, large and small, forget the importance of wayfinding, communication, and consistent design.

Iʼm pretty sure I recognize all of this dirt from the last time I lived in Chicago about eight years ago.

Thereʼs no reason for any CTA station to look like this, especially considering that it has fewer passengers now than in recent years.

If the CTA canʼt handle basic sanitation, how poorly run are the rest of its operations? More to the point — How are passengers supposed to feel safe, if they canʼt even feel clean?