Iʼm supposed to have super-duper awesome benefits with United Airlines because I have a Chase credit card. A couple of weeks ago, I decided to see what those benefits are. Naturally, the link on the Chase web site was broken. It just looped though a login screen over and over.
Since Iʼm a paying customer, I moaned about it to Chaseʼs customer service.
I ended up booking my ticket on another airline, and forgot all about it until I got this in the the mail today. I guess someone at Chase figured it would be faster to mail me a book about the benefits than to fix the link.
I guess this ends up being a story about good customer service, because not only do I have the book, but I just checked, and the link is fixed, too.